Insurance Claims

1. Call the police and file a report.

• Remember to exchange information with those involved.

Answer police questions truthfully, but do not accept or cast blame for the accident. Request a copy of the police report by completing and returning MassDOT’s Request for Copy of Crash Report form.

• Record the scene. For example, take photos and videos of the accident.

While waiting for the police to arrive, share your contact information, license number and insurance information with the other drivers involved in the accident, including:
– Name, address and contact details.
– Driver’s license number.
– License plate number.
– Auto insurance information.

If the other driver is uncooperative, then wait for the police responding to the accident to collect the license and insurance information and share it.

2. File an Accident Report

In Massachusetts, you must report your car crash within five days of the accident. This requires completing the Commonwealth of Massachusetts Motor Vehicle Crash Operator Report and submitting to the police department where the accident happened. After some days they will send you the final Police Report over e-mail. 

3. Call us and Bring the Police Report to us

From now on we take care of everything. Our Claim Specialist will report your claim to your car insurance company and receive the assigned claims professional to get the estimate of repairs. The adjuster will represent you in any discussions with third parties, other insurance companies, and any other people involved. In addition, if you need a rental vehicle while your vehicle is being repaired and you have the insurance endorsement for rental vehicles, we can make the arrangements and give you a substitute transportation.